Fat Dog Deals - contact@fatdogdeals.com

Return Policy


Fat Dog Deals  is owned and operated by Back Bay Products Ltd 

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If it has been less than 30 days, you may email  contact@fatdogdeals.com to receive an RMA number. After receiving your RMA, returns will be shipped to: Fat Dog Deals ,12759 Ne Whitaker Way E805, Portland, OR, US,  97230



To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@fatdogdeals.com


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@fatdogdeals.com and send your item to: Fat Dog Deals ,12759 Ne Whitaker Way E805, Portland, ORUS,  97230

 . Contact us first to receive your RMA number.


Shipping
To return your product, you should mail your product to: Fat Dog Deals ,12759 Ne Whitaker Way E805, Portland, OR, US,  97230  after receiving RMA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.